Frequently Asked Questions

Return & Exchange

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By clicking on the menu bar, please fill in the subscription form and kindly read the Terms and Conditions, Privacy Policy and consent forms. Once submission completed, you will be able to enjoy our member benefits immediately and also participate in various events and promotions.

How To Purchase ?

Step 1 : Sign up as a member or Sign in if you are already a member
Step 2 : Search your product
Step 3 : Add to cart
Step 4 : Create order
Step 5 : Choose payment method and make payment
Step 6 : Buy Successful (Order number issued)

Billing Information

The billing invoice will be emailed or sent to the registered member email address or billing address.

Shipping Infomation

Shipping method  : Courier
Delivery Area : Nationwide
Shipping Cost : FREE Delivery within Malaysia.
Delivery time : 3-7 working days
Handling : Your order will be shipped after confirmation of payment

Return and Exchange

Any request for return or exchange must be notified BOY LONDON MALAYSIA within 7 days (even for defective items) upon receipt of the product.

Once confirmed, items must be returned immediately.

We also advise customers to take note of the returning items’ tracking number for future reference.

Please note that the deadlines are based on MST (Malaysia Standard Time).

BOY LONDON MALAYSIA must be contacted via the contact form or customer service before making any returns or exchanges. Product availability must be checked first for exchanges.

When posting a refund request for defective or wrongly shipped items, please include detailed pictures of the item(s) along with the order number, product codes, and a written explanation in contact form.

If any items are missing from your package, contact our customer service the day you receive your package.

BOY LONDON MALAYSIA will only bear the shipping costs of defective or wrongly shipped items.

All other shipping costs will be the responsibility of the buyer.

If non-defective items are sent to BOY LONDON MALAYSIA along with defective items, the buyer will be responsible for all shipping costs.

Returns and exchanges must be unworn, unaltered, and unwashed with all tags attached.

The following are not eligible for returns/exchanges:
1. Any item where the tags have been removed, regardless of if they were defective before arrival.
2. Items that show traces of use, wash, or alterations.
3. Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damage, even if the item was defective upon arrival.
4. All goods returned without previous notice will not be accepted.

BOY LONDON MALAYSIA is not responsible for problems caused by carelessness of buyers.

Items returned or exchanged that are identified to be damaged by buyers will result in legal action taken by BOY LONDON MALAYSIA according to seller and buyer’s protection laws.

Please wash and care items according to the tips stated on the website.

Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered defects.

Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

All products must be returned in the same condition as they were shipped, including product, bag, box, and any gifts.

If any gifts that were sent have been used or lost, the buyer will be responsible for paying for those items in order to complete a return or exchange.

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